Deleting your account

Two ways

1. From the app. Open fullglowupproject.com, sign in, go to Settings and tap “Delete account”. Everything is deleted immediately.
2. By email, without the app. Write to team@fullglowupproject.com from the email address of your account, asking for it to be deleted. We delete it within a month, and we reply when it is done.

What gets deleted

Everything we have: the account, the email, the answers, the numbers from your face, your Mission page, the sentences in “What you've told me”, your suggestions sheet, the reminders. If you are subscribed, the subscription ends immediately. We also delete your customer record on Stripe, with the saved card, and we ask Brevo, which sends our emails, to delete its log of the emails sent to you and to remove your address from its list of blocked addresses. The same happens when we delete an account that hasn't been used for 12 months, after emailing you 30 days before.

Only these things remain. If you have ever subscribed, your payments and receipts, with the email you paid with, stay in our Stripe account for as long as tax law requires. Then, what Stripe keeps on its own account. And, for as long as Railway decides, the backup copies of the database. The details are on the page called Privacy.